Frequently Asked Questions

What are Pellet Bros pellets used for?

Our pellets are designed for a variety of craft and fill applications, including cornhole bags, weighted products, and other creative uses where consistency and durability matter.

What makes your pellets high quality?

We focus on clean, consistent sizing and reliable performance. That means fewer irregular pieces, better feel, and more predictable results in your finished product.

Do you offer bulk pricing?

Yes! We can accommodate larger bulk orders beyond our standard listings. If you’re looking for higher quantities, reach out and we’ll get you set up with pricing and availability.

Why do you ship in a maximum of 18 lbs per package?

We cap our packages at 18 lbs to optimize shipping rates. Carriers increase costs significantly beyond certain weight thresholds, so keeping shipments under that limit helps us control costs, and pass those savings directly on to you.

How are your pellets packaged?

Our pellets are securely packaged to prevent leaks or damage during transit. We take care to ensure your order arrives clean, intact, and ready to use.

How long does shipping take?

Orders are typically processed and shipped by the next business day of ordering. Delivery times will vary based on your location, but most customers receive their orders within a few days of shipment.

Can I track my order?

Yes! Once your order ships, you’ll receive tracking information so you can follow it every step of the way.

What if there’s an issue with my order?

If anything isn’t right, reach out to us and we’ll make it right. We stand behind our product and want you to feel confident ordering from Pellet Bros.

Are your pellets consistent between batches?

We strive for consistency across every batch so you can expect the same performance each time you order.