Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email with tracking information once your order ships.
Domestic Shipping (U.S.)
We ship all domestic orders via trusted carriers such as USPS and UPS.
- All retail items ship free. Custom large and bulk orders will have quoted shipping.
- Delivery times typically range from 2–5 business days after shipment
Shipping Weights & Packaging
To provide the most cost-effective pricing, orders may be packaged in multiple shipments or weight-limited quantities.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Delays & Carrier Issues
While we do our best to ensure timely delivery, Pellet Bros is not responsible for delays caused by carriers, weather, or customs processing.
Incorrect Shipping Information
Please double-check your shipping address before placing your order.
- Pellet Bros is not responsible for orders shipped to incorrectly provided addresses
- If an order is returned to us, additional shipping fees may apply to resend it
Lost or Stolen Packages
If your package is marked as delivered but cannot be located:
- Please contact the carrier directly first
- If you still need assistance, reach out to us and we’ll do our best to help