Terms of service

Overview
This website is operated by Pellet Bros. Throughout the site, the terms “we,” “us,” and “our” refer to Pellet Bros. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

Online Store Terms
By using this site, you confirm that you are at least the age of majority in your state or country of residence.
You may not use our products for any illegal or unauthorized purpose.

Products & Accuracy
We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to:

  • Correct any errors or inaccuracies
  • Update product information at any time without prior notice
  • Refuse or cancel orders if necessary

Order Acceptance & Cancellation
All orders are subject to acceptance and availability.

We reserve the right to:

  • Cancel or refuse any order at our discretion
  • Limit quantities purchased per person or per order

If your order is canceled, you will be notified and refunded in full.

Pricing & Payment
All prices are listed in USD unless otherwise stated.

We reserve the right to:

  • Modify pricing at any time without notice
  • Correct pricing errors, even after an order has been placed

Shipping & Delivery
Shipping times are estimates and not guaranteed. Pellet Bros is not responsible for delays caused by carriers, customs, or external factors.

Customers are responsible for providing accurate shipping information at checkout.

Returns & Refunds
Please refer to our Return Policy for details on returns, refunds, and exchanges.

Intellectual Property
All content on this site—including logos, branding, images, and text—is the property of Pellet Bros and may not be used or reproduced without permission.

Limitation of Liability
Pellet Bros shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

All products are used at the customer’s discretion and risk.

Indemnification
You agree to indemnify and hold harmless Pellet Bros from any claims or demands arising from your use of our products or violation of these Terms.

Third-Party Services
We may use third-party providers (such as payment processors and shipping carriers). We are not responsible for their actions or policies.

Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page.

Contact Information
For questions about these Terms, please contact us at:
customercare@pelletbros.com